THE PROPERTY OMBUDSMAN (T.P.O.)
CROFTERS PROPERTY SERVICES
CUSTOMER COMPLAINTS PROCEDURE
As a members of the The Property Ombudsman (TPO) Crofters Property Services
aims to provide the highest standards of service to all Landlords and
Tenants, but to ensure your interests
are safeguarded, we offer you the following
- If you believe you have a
grievance, please write in the first
instance to us highlighting your complaint:
The contact details are provided below.
Mr DM Head
Crofters Property Services,
46 Rainsford Road,
Chelmsford,
Essex,
CM1 2XB
- The grievance will be acknowledged within
Three (3) working days, investigated thoroughly in accordance with established
procedures and a reply sent to the complainant within fifteen (15) working days of the receipt of the letter.
- If the complainant is still not
satisfied. The complainant may contact the Property Ombudsman in writing at the
address supplied below: The TPO will
then adjudicate and suggest a settlement. Contact Details below
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The
Property Ombudsman Ltd
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|
Milford
House,
43-55
Milford Street,
Salisbury,
Wiltshire
SP1 2BP
Tel:01722 333306
Website: www.tpos.co.uk
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- The Property Ombudsman code of conduct
may be seen at the TPO’s official website www.tpos.co.uk
